Don’t even try opening a online business bank account at E-Trade. I finally got my business bank accounts open….. After a month of hassling with E-Trade I got Bank of America to open my accounts in less than an hour.
Here is the story: E-Trade messed up the account application. We had to send two faxes and our personal information and make about 20 calls over 4 weeks to try to resolve it. 4 weeks! 20 phone calls! OMG I wanted to shoot someone. It seems they have no ticket system to track customers problems and poor communication amongst their workers.
Every person we talked to gave us a new different story. It got to the point where we told a manager if they didn’t pull their head out we were going to go with another bank.
So we signed up with bank of america and 5 accounts took 30 minutes. Those commercials where the person clicks one button and says “I just bought some stock on e-trade” make me laugh now.
Posted on April 4th, 2008 by dysinger
Filed under: @work
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